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In order to better serve our clients and members, we have analyzed call volumes during our hours of operation. We concluded that the last hour of the evening wasn’t well-utilized. In fact, we averaged just two calls each day from 8 to 9 p.m. As a result, we’ve reallocated resources by scheduling more EBMS team members to help customers during peak call times.

Beginning May 1, our hours will be the following: Monday – Thursday: 7 a.m. – 8 p.m. Friday: 7 a.m. – 6 p.m.

Remember, you can still access your plan document, explanation of benefits, and other information at any time from your miBenefits account.

Thank you for your flexibility as we transition to this new schedule.

Eligible Participants: Click here for Online Enrollment